Terms of service

Soluna Rituals

1. Scope

These General Terms and Conditions apply to all orders placed through the online shop at solunarituals.de by consumers or businesses.

The contracting party is:

Soluna Rituals
Timea Lisztmayer
Mariannengasse, 1090 Vienna
Austria
Email: info@solunarituals.de

2. Conclusion of contract

The presentation of products in the online shop is not a legally binding offer, but a non-binding invitation to order.

By submitting your order, you make a binding offer to purchase the products in your cart.

The contract is concluded as soon as we confirm your order by email or ship the goods.

3. Prices and payment terms

All prices are in euros and include the statutory value added tax.

Shipping costs may apply in addition and are shown separately during checkout.

Payment is made via the payment methods offered in the shop.

4. Delivery

Delivery is made to the address provided by the customer.

The delivery time is stated in the respective product listing.

If a product is not available, we will inform you without delay.

5. Retention of title

The goods remain our property until they have been paid in full.

6. Right of withdrawal

Consumers have the statutory right of withdrawal of 14 days in accordance with the withdrawal information published on the website.

You will find details in our return and withdrawal policy.

7. Exclusion of withdrawal

The right of withdrawal does not apply to:

  • sealed food whose seal has been removed after delivery

  • custom-made products

  • gift cards

8. Warranty

The statutory warranty provisions under Austrian law apply.

Please check the goods upon receipt and inform us promptly of any defects.

9. Liability

We are fully liable for damages resulting from injury to life, body or health.

For other damages, we are liable only in cases of intent or gross negligence.

Liability under the Product Liability Act remains unaffected.

10. Applicable law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers within the EU, mandatory consumer protection provisions of their country of residence remain unaffected.

11. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.