Shipping policy
Soluna Rituals
We ship our products carefully packed and with respect for the product and the environment.
Shipping area
We currently ship within the European Union.
Other countries may be possible on request.
Shipping costs
Shipping costs are shown transparently during checkout, before you complete your order.
Depending on the delivery address and order size, shipping costs may vary.
Delivery time
Delivery usually takes:
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Germany: 2–5 working days
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Austria: 3–6 working days
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Rest of the EU: 4–8 working days
Please note that in exceptional cases delays may occur (for example due to public holidays or high order volumes).
Shipping carrier
Shipping is carried out by a suitable carrier (e.g. DHL or comparable providers).
As soon as your order has been shipped, you will receive a shipping confirmation by email.
Transport damage
If your order arrives damaged, please contact us promptly at:
If possible, please send us photos of the damaged goods and the packaging so that we can find a quick solution.
Undeliverable parcels
If a parcel cannot be delivered because of incorrect or incomplete address details and is returned to us, we reserve the right to charge the costs of re-shipping.