Refund policy

We work mindfully – with our products, our partners and our community – and we want you to feel good about your order.
Should something not fit after all, you have the right to withdraw from your order within 14 days of receiving the goods, without giving a reason.

Please contact us by email before sending anything back:

info@solunarituals.de

This way we can personally support your return and agree everything else with you. Unfortunately, we cannot accept unannounced returns.

Return conditions

For a return to be possible, the item must reach us:

unused
unopened
undamaged
in its original packaging
with proof of purchase

After you contact us, you will receive all further information about the return, including the return address.

To ensure fair prices and high-quality, ethically sourced products, we ask you to bear the return shipping costs yourself.
Thank you for your understanding.

Exclusion from the right of withdrawal

Please note that opened or unsealed food – such as our cacao – cannot be taken back for hygiene and health reasons.

Gift cards are also excluded from withdrawal.

Damaged or wrong deliveries

Please check your order right after receiving it.
If a product is damaged or something is not right, please get in touch promptly. We will find a solution together.